Privacy Policy
Last updated: April 11, 2026
Introduction
Welcome to Trellis 2, an AI-powered 3D generation website that transforms text prompts and reference images into production-ready 3D assets. This Privacy Policy explains how we collect, use, and protect information when you use our service at trellis-2.net.
Data Collection
We collect limited data that is reasonably necessary to operate and improve Trellis 2:
Usage Data
- What we collect: Information about how you interact with our service, including pages visited, feature usage, session duration, and generation activity.
- Why we collect it: To understand how the service is used, improve product quality, and maintain reliable performance.
- What we collect: Basic device and browser information such as device type, operating system, browser version, and approximate region inferred from IP.
- Why we collect it: To ensure the service works properly across devices, troubleshoot issues, and protect against abuse.
Cookies
- What we collect: Small data files that help remember your preferences, keep you signed in, and improve your experience.
- Why we collect it: To support essential account functionality and provide a smoother product experience.
Account and Billing Data
- What we collect: If you create an account or make a purchase, we may process identifiers such as your email address, authentication provider ID, billing references, subscription status, and order IDs.
- Why we collect it: To provide account access, credit balances, purchases, fraud prevention, and customer support.
Use of Data
We use collected data to:
- Deliver generation, preview, download, billing, and account features
- Analyze and improve service performance, reliability, and product quality
- Prevent abuse, fraud, unauthorized access, and policy violations
- Provide customer support when requested
Data Sharing
We do not sell your personal data. We may share limited data with third parties only when needed to operate the service, including:
- Infrastructure, hosting, storage, analytics, authentication, and payment providers acting on our behalf
- When required by law or legal process
- To protect our rights, property, or user safety
- In connection with a merger, acquisition, or asset transfer involving the service
AI Processing Notice
When you use Trellis 2 to generate 3D content, your prompts, uploaded images, source assets, and generated outputs may be processed by our systems and by carefully selected third-party model providers to deliver the requested functionality.
Important considerations about AI processing:
- Your prompts and source images may be transmitted to third-party AI providers for generation
- Automated systems analyze your inputs to produce meshes, textures, previews, and downloadable assets
- We may temporarily store inputs and outputs for job delivery, debugging, abuse prevention, and user access
- Publicly shared outputs may remain available until removed in accordance with product settings or legal obligations
By using Trellis 2, you consent to this processing as described in this policy.
Data Retention
We retain data only for as long as reasonably necessary for the purposes described above, including service delivery, security, legal compliance, support, and legitimate business records. Retention periods may vary by data type, account status, and legal requirements.
Your Rights
You have the right to:
- Access: Request information about the data we collect about you
- Correct: Request correction of inaccurate data
- Delete: Request deletion of your data, subject to legal or operational limits
- Opt-out: Disable non-essential cookies through your browser settings
- Withdraw marketing contact: Ask us not to contact you about non-essential product updates
Cookies Management
You can control cookies through your browser settings. Disabling essential cookies may affect sign-in, billing, or generation workflows.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post material changes on this page and update the effective date shown above. Continued use of the service after changes become effective constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy or our data practices, please contact us at Contact Support.
By using Trellis 2, you agree to the collection and use of information in accordance with this Privacy Policy.